Returns & Refunds

At Pet Bloom, we want you and your pet to be happy with your purchase. If something isn't right, we're here to help.

Our Return Window

We accept eligible return requests within 30 days of delivery.

To qualify, items should generally be unused, in their original condition, and returned with their original packaging where applicable.

Items That Cannot Be Returned

For safety and hygiene reasons, certain products may not be eligible for return, including:

Used grooming or hygiene products
Personalized items
Products damaged through misuse
Items specifically identified as non-returnable

How to Request a Return

Your order number
The product you wish to return
The reason for the return
Photos or other information if the product arrived damaged or defective

Please wait for return instructions before sending an item back.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible with photographs of the item and packaging so we can investigate and provide the appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges